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Reporting to: Head of Sales Location: India Know Covalense Global We are a high-growth technology company transforming industries through advanced digital platforms, cutting-edge AI, and human-centric innovation. With 19 years in the industry, we are looking for leaders who can lead our next chapter of growth — delivering faster scale, deeper customer value, and a growth culture that thrives in an ever-changing tech landscape. Why this role matters At Covalense Global, Growth is our heartbeat where Technology is the engine. As we scale rapidly across markets and solutions, we are on a  mission to scale its digital products and services globally. The Head of Account Management is the steward of that trust, responsible for growing revenue, influence, and long-term value within our most strategic enterprise accounts. This role blends industry expertise, strategic advisory, and commercial ownership. You will sit alongside CXOs as a trusted partner, shaping transformation roadmaps while expanding Covalense’s footprint across services, accelerators, and consulting offerings. What you’ll own (Your Growth Canvas) Strategic Account Ownership

• Manage 4–10 enterprise accounts, calibrated by size, complexity, and growth potential.
• Act as the single-threaded owner for account growth, satisfaction, and long-term value creation.
• Ensure Covalense Global is seen as a strategic partner, not a vendor.

Account Growth Planning

• Create and execute Account Growth Plans that clearly articulate:
  • Client problem statements and transformation priorities
  • Growth opportunities and whitespace across functions and geographies
  • Short-term wins and multi-year value horizons
• Translate account strategy into actionable pursuit plans with internal teams.

CXO Relationship Building

• Build and nurture CXO and senior leadership relationships across business, technology, and operations.
• Facilitate executive conversations around digital transformation, AI adoption, data strategy, and operational excellence.
• Represent Covalense Global with confidence, clarity, and credibility at the highest levels.

Revenue Expansion & Value Mapping

• Identify and drive cross-sell and upsell opportunities across:
  • Digital transformation services
  • AI, data, and analytics platforms
  • Engineering, modernization, and accelerators
• Map Covalense capabilities to client KPIs, outcomes, and investment priorities.

Renewals & Long-Term Engagements

• Own renewals, extensions, and multi-year engagements, ensuring continuity and value realization.
• Drive commercial discipline while preserving long-term relationships.

Cross-Functional Orchestration

• Coordinate seamlessly with Pre-Sales, Delivery, Product, and Industry Practice teams.
• Translate client feedback into product requirements and solution refinements.

Thought Leadership & Industry POV

• Present industry POVs, insights, and future-state narratives to clients.
• Bring relevant trends, benchmarks, and innovation ideas to account conversations.

What makes you a perfect fit

• 12–18+ years of experience in account management, consulting, or strategic client leadership roles.
• Deep experience in one or more of CPG, Retail, Banking, or Insurance industries.
• Strong understanding of cross-functional enterprise dynamics across business, technology, and delivery.
• Proven ability to simplify complexity and communicate value clearly to senior stakeholders.
• Track record of growing revenue within large, complex accounts.
• Comfort operating at both strategy and execution levels.

Why join us?

• You will own growth outcomes, not just relationships.
• Direct line of sight to the CGO and growth leadership agenda.
• Opportunity to shape how Covalense’s services, accelerators, and consulting evolve through real client insight.
• A platform to build enduring CXO partnerships across industries.

This is a growth leadership role masquerading as account management. If you enjoy building trust, shaping vision, and turning insight into sustained revenue — Covalense Global is ready for you.

Lead the Future of Enterprise AI at Scale ABOUT COVALENSE GLOBAL

Covalense Global is a global IT services and solutions company celebrating nearly 20 years of excellence. With offices across 9 countries including India, USA, UK, Australia, Singapore, and New Zealand, we serve Fortune 500 clients across FMCG, Retail, Financial Services, Government, and Technology sectors. Our CGLense AI Innovation Hub is at the forefront of enterprise AI transformation, building proprietary solutions like iAnalyst, iBOT, and iDoc.

  POSITION OVERVIEW

Role	Technical Director - AI Agents
Reports To	Founder & CEO
Location	Hyderabad, India (IST)
Work Model	Work From Office with occasional travel (25%)
Experience	12+ years total, 5+ years in AI/ML

THE OPPORTUNITY As Technical Director - AI Agents, you will be the chief technical architect and hands-on leader for our flagship AI enterprise agent orchestration platform. This is a 70% hands-on, 30% leadership role where you will directly shape the technical direction of our AI agent capabilities while building and mentoring a high-performing team. KEY RESPONSIBILITIES Technical Architecture & Development (70%)

• Own end-to-end technical architecture of our Flagship product including agent registry, orchestration layer, and lifecycle management
• Design and build the platform foundation: unified engagement layer, REST/GraphQL APIs, security framework, and observability
• Lead development of various agents suite
• Make critical technology decisions: LLM providers, agent frameworks, vector databases, orchestration patterns
• Write production-grade code, conduct code reviews, and establish engineering best practices
• Architect multi-agent systems with proper state management, tool integration, and error handling

Leadership & Team Building (30%)

• Build and mentor a team of AI architects and agent engineers
• Present Flagship AI Platform & Agents capabilities and technical roadmap to potential clients during pre-sales and discovery calls
• Participate in client engagements to provide technical credibility, answer architecture questions, and build trust with CXOs and IT leadership
• Establish technical roadmaps
• Collaborate with AI Evangelists to ensure solutions are client-ready and demonstrable
• Partner with AIML CoE Director on delivery excellence

TECHNICAL REQUIREMENTS Must Have

• Deep expertise in LLM application development (OpenAI, Anthropic Claude, Google Gemini)
• Hands-on experience building multi-agent systems and orchestration patterns
• Strong proficiency in Python, with production experience in agent frameworks (LangChain/LangGraph, CrewAI, AutoGen, or custom)
• Expertise in RAG architectures, vector databases (Pinecone, Weaviate, ChromaDB), and embedding strategies
• Cloud platform expertise in Azure and/or GCP (Vertex AI, Azure OpenAI Service)
• Experience with API design, microservices architecture, and event-driven systems

Nice to Have

• Experience with DataOps/MLOps pipelines and data quality frameworks
• Background in FMCG, CPG, or Retail industry solutions
• Familiarity with enterprise integration patterns (SAP, Salesforce, etc.)

WHAT WE OFFER

• Direct reporting to Founder & CEO with significant autonomy
• Opportunity to work on the flagship AI platform
• Competitive compensation with performance-based incentives
• Work with cutting-edge AI technologies and Fortune 500 clients
• Great Place to Work certified organization

THE IDEAL CANDIDATE

You are a smart doer - someone who can architect enterprise-grade systems AND write the critical code yourself. You thrive in ambiguity, can make decisions with incomplete information, and have the technical depth to earn the respect of engineers while having the communication skills to align with business stakeholders. You are excited about building something transformative, not just maintaining existing systems.

Job Type: Full time 

Experience: 4+ years 

Job description: 

• 4 years of minimum experience in software development following best practices and coding standards, with a special focus on .NET Core is required. 
• Strong proficiency needed in C# and the .NET Core framework. 
• Write efficient, maintainable, and clean code in C# and other relevant technologies. Implement new features, make upgrades or enhancements and fix bugs to meet project goals. 
• Extensive experience with HTML, CSS, JavaScript and other front-end technologies. 
• Strong hold on database design and development, preferably with SQL Server or other relational databases. 
• Familiarity with agile development methodologies. 
• Ensuring scalability, high performance, and utmost security by contributing to the design and architecture of software systems. Collaborate with architects to define technical solutions. 
• Participate in code reviews and perform unit testing to ensure software quality. Ensuring and enhancing the reliability of applications through resolving software defects. 
• Exceptional problem-solving and analytical skills needed. 
• Strong interpersonal and communication skills required. Collaboratively work with cross-functional teams, including product managers, designers, and other developers, to gather and comprehend the requirements and ensure timely deliveries. 

Job description:

• 1+ year of relevant experience is required.
• Really good understanding of computer systems, networks, and software applications.
• Excellent knowledge of Windows and Linux operating systems.
• Good knowledge of cloud & virtualization technologies (Azure, AWS, GCP, VMware, Hyper-V).
• Basic understanding of networking concepts and protocols (TCP/IP, DNS, DHCP).
• Excellent troubleshooting skills are needed.
• Certifications in Microsoft cloud is must.
• Test alternative pathways until an issue is resolved.
• Record technical issues and solutions in logs.
• Should help create technical documentation and manuals.
• Excellent communication and interpersonal skills are required.
• Should have the ability to work independently and as part of a team.
• Good analytical, troubleshooting and problem-solving skills are a must.

• Minimum 6 years of total experience as a software developer of complex software applications.  

• Strong hands-on experience in .NET software development of complex new software products.  

• Commendable experience in C#.

• Hands-on experience in building Custom JS plugins & PCF controls is added advantage. 

• Good experience with Microsoft Dynamics and CRM.  

• Experience working on MS D365 platform.  

• Hands-on Experience in building PowerApps Model Driven Solutions.  

• Required to have experience in building MS workflow & MS Power Automate.  

• Skilled with Data Verse & CDS systems.  

• Exposure to DevOps, CI/CD integration with the code base.  

• Coach and mentor, the junior development team at a technical level (code reviews, best practices, architecture guidance).  

• Coordinate and communicate with clients.  

• Develop documentation and development plans.  

• Participate in creating software estimates.  

• Collaborate to develop company-wide best practices and standard code components.  

• Support positive change and promote the innovative application of technology.  

• Participate in open communication and collaboration with your team, business partners, management, and other Information Technology personnel.  

• Evaluate and implement new Information Technology concepts and techniques, technical and industry developments, and services. 

Job Description:   Minimum of 8 years of proven experience as a Laravel Developer

• Knowledge of AWS services, including EC2 for deployment, S3 for storage
• Experience with MySQL or other relational databases
• Must be working with Eloquent ORM
• Knowledge of RESTful API development and integration
• Proficient in front-end technologies such as HTML, CSS, and JavaScript
• Must be familiar with JavaScript latest add-ons since ES6
• Knowledge of version control systems, such as Git and GitHub
• Experience with other PHP frameworks, such as Symfony or CodeIgniter
• Knowledge of common Design Patterns and Solid Principles
• Familiarity with front-end frameworks such as Livewire, Vue.js or React
• Familiarity with Tailwind CSS
• Proven experience with AWS and other cloud platforms
• Experience in developing and maintaining web applications using the latest version of Laravel framework
• Should know deployment of the application on AWS EC2
• Proficient in creating Unit test cases with PHP unit and Pest
• Skilled in creating CI/CD pipelines with GitHub actions
•  Awareness about implementation of caching servers with Redis
• Should know about setting up web servers with Apache/Nginx
• Proficiency in setting up a Laravel queue server with Supervisord is needed
• Good grip on designing and implementing database structures and schemas (Laravel migration, factory, and seeders)
• Collaborate with cross-functional teams to gather and define project requirements.
• Writing clean, efficient, and scalable code in PHP
• Troubleshoot and debug issues in existing applications
• Optimize application performance and ensure scalability
• Providing technical guidance and support to junior developers when required
• Stay up-to-date with industry trends and emerging technologies in Laravel development
• Should possess excellent problem-solving and analytical skills
• Strong attention to detail and should have the ability to meet deadlines
• Should possess effective communication and teamwork skills

Job Type:  Full Time
Years of Experience: 7+ Years

Job Description:

·       Meeting with the development team to discuss user interface ideas and applications. 

·       Reviewing application requirements and interface designs. 

·       Identifying web-based user interactions. 

·       Developing and implementing highly-responsive user interface components using React concepts. 

·       Writing application interface codes using JavaScript following React.js workflows. 

·       Troubleshooting interface software and debugging application codes. 

·       Developing and implementing front-end architecture to support user interface concepts. 

·       Monitoring and improving front-end performance. 

·       Documenting application changes and developing updates.

Job Type:  Full Time
Years of Experience: 5+

Job Description:

·       Engagement with the business to understand the Data Quality requirement. Prepare Data Quality Framework.

·       Liaise with the business and Data Quality team.

·       Drive the implementation plan and governance of the DQ framework

·       Working knowledge of Azure Data bricks to test the framework.

·       Should be good in communication and should have the essence of Project Management skills.

Job Type:  Full Time
Years of Experience: 8+ Years

Job Description:

·            8+ years of experience in Telecom Core Networks.

·       Strong knowledge of CS, IMS, PS Core and 5G Core

·       Must have strong knowledge on

·       Experience in 3G, LTE, IMS/VoLTE technology, 5G NSA/SA

·       Experience in Core Network Testing and SDLC process

·       Knowledge of call flows – 3G/4G Voice, Video and Data, SMS, MMS, CSFB, SRVCC, Roaming, 5G NSA and SA.

·       Strong Knowledge of functionality and configuration of Network Elements: MME, S-GW,P-GW, CSCF, MTAS, SBC, HLR/HSS, PCRF, UDM, AMF, SMF, UPF, CHF, AUSF, PCF, NRF, NSSF, NEF

·       Strong knowledge of Protocols: SIP, Diameter, ISUP, MAP, CAMEL, RTP, DNS, HTTP, 5G SA protocols (NGAP, HTTP2, APIs, PFCP)

·       Waterfall and Agile Methodology project experience

·       Solid knowledge of TPG 5G NSA/SA network architecture.

·       Solid knowledge and experience in Disaster Recovery / High availability options

·       Basic experience with Linux and related Virtualization technologies (any of the following: VMWare, OpenStack, OpenShift, KVM)

·       Ability to professionally document Test Strategies and Test Object List (TOL)

·       Lead and Execute Acceptance Testing and coordinate directly with the customer stakeholders involved in the acceptance of the solution

·       Must possess exceptional communication skills and proven experience working with diverse teams of technical architects, analysts, and testing team

·       Got a sense of urgency and capable to handle the tense situation

·       Positive, communicative, and customer-oriented attitude

Years of Experience: 8+years

Educational qualification: Any graduate.

Roles & Responsibilities:

• Work with clients to understand requirements and architect solutions.
• Ability to generate Technical Specifications based on functional specifications.
• Strong understanding of Microsoft Dynamics CRM Integration architecture.
• Enhance/ Customize Dynamics CRM for based on customer requirements.
• Develop Modern Web Applications integrated with the CRM Platform using ASP.NET, AngularJS, Web API.
• Customize OOB CRM Reports and develop custom SSRS reports as defined by the requirement.
• Ensure that there are complete unit tests for every component or task.
• Ensure that code is testable and is tested.
• Execute unit testing for the new functionality developed.

PowerApps Portals exposure:

• Web Pages, Web Templates, Portal Themes
• Power Portals metadata
• Integrate Power Portals with Data verse.
• Experience on Liquid templates
• Power Portals Security
• Power Portals Deployments
• Externals Integration into Power Portals

Qualifications

• Individual should have client facing experience.
• Strong Microsoft Dynamics CRM technical knowledge with SSRS and Power portals
• Must have been a part of at least 2 CRM end to end Implementation.
• At least 3 years of development experience in MSCRM.
• Knowledge on SSIS and Power Platform would be advantageous.
• Microsoft Dynamics CRM Customizations certification is a plus.
• Good communication skills.

 

 

Years of Experience: 7+years 

Designation: SSE to TL 

Location: WFH 

Educational qualification: Any graduate

Roles & Responsibilities: 

·         With guidance, support and supervision, learn the overall Business vision, project objectives and project goals. 

·         Basic Understanding of SAP Manual Testing, Functional and Regression Test Automation. 

·         Get involved in product design to guarantee adherence of test coverage for meeting end user requirements. 

·         Test all aspects of the product/system like function/component, system, performance, Regression and service. 

·         Work with the Design and development team to identify and capture test cases, ensure version management. 

·         Setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases. 

·         With the help of Test Manager apply, design and develop automated testing strategies and 

·         build automated testing frameworks. 

·         Under supervision, learn and implement automation test framework 

·         Record test results, report and verify software bug fixes to accept automation criteria. 

·         Coordinate with program and development management teams in product development lifecycle to confirm end user product and quality requirements along with development schedule. 

·         Analyse performance test requirements and develop test plans. 

·         Handle performance testing and present results for validating and analysis to Project Teams. 

Knowledge, Skills and Abilities: 

 An understanding of the software development life cycle as well as the business approach for the product 

 Manage customer expectations regarding estimated response times for issue resolution. 

  Resolving the issues through Phone, chat, and email communication channels. 

·         Meet SLAs like response and resolution times with help of the Functional & Technical team. 

·         Collaborate with Functional & Technical Support team members to properly manage customer inquiries and escalate when appropriate. 

·         Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status. 

·         Run monitoring reports for usage, performance, and/or availability. 

·         Document solutions for knowledge base and bring new ideas for innovation and automation excellence into the Support team. 

·         Understanding of Microfocus ALM Software (Microfocus Quality Center) Testing Tools 

·         Experience in software development life cycle and software development methodologies like Agile, Azure DevOps etc. 

Competencies/Authorities 

·         SAP Domain Knowledge – SAP FICO, SAP MM, SAP SD, SAP PM, SAP QM, SAP MFG 

·         SAP Testing & Validation 

·         JIRA 

·         DevOps. 

Years of Experience: 10+ years

Job Type:  Full Time

Job Description:

• Strong experience in Laravel / Good experience in Angular / Strong experience in SQL along with PHP.

Job Type:  Full Time
Years of Experience: 8+ years

Mandatory skills: Objective C and Swift

Optional: React native

Educational Qualification: Any Graduate

Roles and Responsibilities:

•             Good experience in using Swift and Objective C.

•             Hands on experience working with Swift 3, Swift 4. Very strong logical skills.

•             Good hold on operating system concepts and data structure.

•             Experience with web services, core-data, camera kit, image caching concepts, keychain,        past experience working with one of the design patterns like MVC / MVVM / Viper, network check.

•             Must have good experience in working with iOS SDKs.

•             Must have good experience in working with XCODE.

•             Good command on Object Oriented Program.

•             Extensive experience on iPhone and iPad App Deployment.

•             Proven experience in working with Core Data.

•             Must have Good Knowledge on Push Notifications.

•             Must have Good Knowledge on Creating UML and Flow Diagrams.

Job Type:  Full Time
Years of Experience: 8+ years

Mandatory skills: Android

Educational Qualification: Any Graduate

Roles and Responsibilities:

•             Experience as an Android Developer using Java, Kotlin, Android SDK, Android NDK.

•             Proven work experience in design patterns mobile architecture using frameworks such as MVVM/MVC/MVP.

•             Service-oriented architecture/web services (SOAP/REST).

•             Markup languages like XML and JSON.

•             Object-oriented programming (OOP) concepts and patterns.

•             Having good experience in developing mobile applications using Android Studio and debugging the application.

•             Having good understanding of payment domain and building connectors to integrate with                        Payment processors according to their specification.

•             Experienced in developing Android native application using POS terminals.

•             Proficient understanding of code versioning tools such as Git

•             Ability to understand business requirements and translate them into technical requirements.

•             Good communication and problem-solving skills.

Job Type:  Full Time
Years of Experience: 5+ years

Educational Qualification: Any graduate

Roles and Responsibilities:

Works with key stakeholders within all business functions to align technology solutions with business strategies Gathers requirements from business units and translate those to programmers and developers Prepares cost-benefit and return-on-investment analyses to aid in decisions on system implementation Demonstrates an informed knowledge of business functions to resolve problems and capitalise on improvement opportunities Supports one or more highly complex business processes Works on multiple projects as a project team member Serves as a liaison between the business community and the IT organisation in order to provide technical solutions to meet user needs.

•             Bachelor’s degree in a technical field such as computer science, computer engineering or related field required. MBA or other related advanced degree preferred.

•             Basic knowledge of programming languages to comprehend reading code and basic functions

•             Ability to create business solutions that increase competitive advantage

•             Ability to exercise good judgment in selecting methods and techniques for obtaining solutions Project management skills in order to handle diverse projects, often simultaneously, and meet aggressive deadlines

•             Ability to solve technical problems/ processes and understand complex details

•             Ability to increase operating efficiency with produce high quality technical solutions

•             A high level of interpersonal and verbal communication skills necessary to relate to other people at their systems knowledge level

•             Ability to Analyse complex situations and problems and do the necessary research using multiple sources of information to arrive at innovative solutions.